Logistics Q&A

FREQUENTLY ASKED QUESTIONS

I. Delivery Time

1. How long will it take for the cargo to arrive?

- Depends on the origin, destination, and mode of transport (ocean/air/land).
- An estimated delivery time can be provided, with potential delays due to weather, customs clearance, or transshipment.

2. Is expedited delivery available? What is the cost?

- Expedited options such as express air freight and priority customs clearance are available.
- Charges depend on cargo weight, volume, and destination. Cut-off times must be confirmed in advance; late orders may not qualify.

II. Freight Charges & Quotations

1. How is the freight cost calculated?

- Freight = Basic charge (based on actual weight or volumetric weight, whichever is greater) + surcharges (fuel, remote area fees, etc.).
- Example: 100kg cargo with 1CBM volume (1CBM = 167kg), charged as 167kg.

2. Why is the actual cost higher than the estimated cost?

- Common reasons include:
• Actual weight/volume exceeded estimate
• Remote area surcharges
• Seasonal or congestion surcharges
• Destination port fees

III. Cargo Safety & Exceptions

1. How is compensation handled for damaged or lost cargo?

- Supporting documents such as packing photos and invoices are required.
- If insured, compensation follows the insurer’s terms; otherwise, it is based on the carrier's liability limit or declared value.

2. What are the packaging requirements?

- Recommended: 5-layer corrugated cartons, wooden crates, or palletized.
- Fragile, liquid, or chemical goods must be specially reinforced to meet international packaging standards (e.g., UN certification).

3. How is customs detention handled?

- Common causes: missing documents, HS code mismatch, sensitive goods.
- We assist with documentation, clarification letters, and coordination with local brokers.

IV. Additional FAQs

1. What are the standard container dimensions?

 Container Type

Internal Dimensions (m)

Volume (CBM)

Max Load (tons)

20GP

5.9 × 2.35 × 2.39

about 33

about 28

40GP

12.03 × 2.35 × 2.39

about 67

about 28

40HC

12.03 × 2.35 × 2.69

about 76

about 28

2. Can dangerous goods be transported?

- Yes, certain UN-numbered hazardous goods can be handled.
- Documents required: MSDS (EN+CN), hazard label, UN packaging certificate. Packaging must meet IMDG (sea) or IATA (air) standards.
- For lithium batteries: MSDS (EN+CN), UN packaging cert, classification report, and UN38.3 test report.

3. Is door-to-door delivery available?

- Most countries support DDU/DDP terms with last-mile delivery.
- Availability and cost depend on customs policy and delivery address.

4. Can destination customs clearance be supported?

- Yes, we offer agents or referrals in major countries.
- Some destinations support pre-declaration, and assistance with import licenses, certificates of origin (CO), and COC.

5. Do you offer third-party warehousing?

- We provide warehousing in Shanghai, Guangzhou, Dubai, Rotterdam, etc.
- Services include sorting, palletizing, repacking; suitable for B2B-to-B2C transitions and project-based inventory.

6. 13.Are there format requirements for invoices and packing lists?

- Export documents must include:
• English product descriptions
• HS codes
• Consistency in quantity, unit price, and total
• Origin declaration (e.g., “Made in China”)

- Templates or verification services available.

7. What types of goods are prone to customs inspection?

-Typically include:
• High-tech equipment (e.g., optics, lasers)
• Chemicals, pharmaceuticals, food additives
• Battery-powered items
• Export-controlled or restricted goods

- Honest declarations are advised; we can offer compliance advice.

V. Bonded Zone “One-Day Tour” (Export-Import Loop)

1. What is a bonded “one-day tour” operation?

A customs mechanism where goods are “exported” to a bonded area and then “re-imported” back into the domestic market on the same day. Although there is no actual cross-border movement, the process is legally recognized, enabling export tax rebates and deferred import duties.

2. How does it work?

Company A exports goods to a bonded zone and applies for a tax rebate. Company B imports the same goods from the zone, possibly enjoying tax deferral. The goods stay inside the bonded zone, and all customs procedures are completed within one day.

3. What are the main benefits?

• Faster VAT rebate: Immediate rebate upon entry into the bonded zone.
• Lower logistics & tax costs: Replaces “Hong Kong tour,” saving time and money.
• Regulatory compliance: Enables legal export verification and import tax deduction.
• Supply chain efficiency: Ideal for urgent deliveries without international shipping delays.

4. Example use cases

• A supplier accelerates tax refund while the buyer delays tax payment.
• A factory cancels export orders and uses the bonded tour to re-import goods compliantly.

5. What should be considered?

• Ensure real trade background and accurate customs declarations.
• Limited to operations involving bonded zones.
• Analyze cost-effectiveness based on clearance fees and tax benefits.